Frequently Asked Questions
Find quick answers on orders, delivery, returns, warranty and product support. If you still need help, contact the Keychron UK support team and we’ll point you in the right direction.
You can contact Keychron UK support through our contact page, or through the help widget on the website when available. Please include your order number and as much detail as possible so we can resolve your issue faster.
Response times can vary depending on demand, weekends and public holidays, but we aim to reply as quickly as possible. If you already have an open case, replying to the same email thread is the best way to keep everything together and avoid delays.
Yes, live chat or the help widget may be available on the website when support is online. Email support is also available through support@keychron.uk and our contact form. If live chat is not shown, please email us and we will pick it up as quickly as possible.
The best way to follow up is to reply to your existing support email thread and include your order number. This keeps your case together with the previous history and helps us review it faster.
Choose based on the keys you actually use. 60% is the most compact and saves the most desk space, but it removes the function row and some dedicated keys. 75% keeps the function row and arrow keys in a compact layout. TKL keeps a more traditional shape but removes the numpad. Full-size includes the numpad and is best if you work with numbers a lot.
For office and productivity, many people choose a 75%, TKL, 96% or full-size layout, depending on whether they need a numpad. If you want a premium typing experience and strong customisation, the Q Series and Q Max range are excellent. If you want strong value, the V Series and V Max range are a great place to start. If you prefer a thinner keyboard, look at our low-profile options such as K Max or B Pro.
For gaming, the best choice is usually a model with wired or 2.4GHz wireless support and a fast polling rate. Our Max series adds 2.4GHz wireless and is a strong all-round option. If you want the fastest, most adjustable key response, our Hall Effect models are the most gaming-focused choice.
Low-profile keyboards are thinner, lighter and usually have shorter travel, which many people like for portability, cleaner desk setups and a laptop-like transition. Standard keyboards are taller and usually offer a more traditional mechanical feel, with wider customisation for switches and keycaps.
Aluminium cases feel more premium, heavier and more rigid, and they often bring a denser typing sound and stronger desk presence. Plastic cases are lighter and more affordable, while still offering an excellent typing experience. Which is better comes down to whether you prioritise premium build or value and lower weight.
ISO and ANSI are two different key layout standards. ISO layouts have a taller Enter key and an extra key near the left Shift, while ANSI layouts have a wider Enter key and a longer left Shift. Because keycap compatibility and typing feel can differ, always check the exact layout before ordering.
Yes, many of our keyboards are designed to work with both Mac and Windows. Many models include Mac-specific keycaps and a system switch or support for both layouts. Always check the product page for the exact compatibility and any model-specific notes.
Many of our keyboards can also work with iPad, tablet and phone devices, especially models that support Bluetooth. Compatibility can vary depending on the device, operating system and connection method, so please check the product page and your device requirements before ordering.
Many of our wireless keyboards can pair with multiple devices and let you switch between them, especially Bluetooth models. The exact number of paired devices and switching method depends on the model, so please check the product page for the confirmed specification.
For typing, many people prefer tactile switches because they give a noticeable bump without being as loud as clicky options. If you want a smoother and quieter feel, linear switches can also work well. The best choice comes down to whether you want feedback, lower noise or the lightest keypress.
For gaming, many people prefer linear switches because they feel smooth and consistent from top to bottom. If you want more feedback while still gaming, a tactile switch can also work well. On Hall Effect models, adjustable actuation can give you even more control over how quickly a key triggers.
Linear switches feel smooth all the way down with no bump. Tactile switches add a noticeable bump as the key actuates, which many typists enjoy. Clicky switches add both a tactile bump and an audible click, so they give the most feedback but are usually the loudest option.
Many of our keyboards are available in hot-swappable versions, but not every model is. A hot-swappable keyboard lets you change compatible switches without soldering. Always check the exact product page, because switch compatibility can differ between standard, low-profile and Hall Effect models.
QMK is open-source keyboard firmware, and VIA is a visual configurator that lets you remap keys, assign layers and create macros on compatible keyboards. Together they make customisation much easier. Some newer models may also use Keychron Launcher or another model-specific setup tool, so always check what your keyboard supports.
Yes, on compatible models. If your keyboard supports QMK, VIA or Keychron Launcher, you can usually remap keys, create layers and assign macros. Please check the product page or support guide for your exact model before you buy.
You can usually change keycaps on mechanical keyboards, but you must match the layout and profile. You can only change switches without soldering if the keyboard is hot-swappable, and the replacement switches must match the correct standard, low-profile or magnetic type for that board.
Wired mode gives the most stable connection and is usually best for firmware work, setup and the lowest latency. Bluetooth is ideal for convenience and multi-device use. 2.4GHz wireless is the better choice if you want wireless performance with lower latency, especially for gaming.
Battery life varies by model, backlight use, connection mode and settings. A keyboard used over Bluetooth with lights off will often last longer than the same keyboard used with RGB at high brightness. Please check the specification on the exact product page for the most relevant estimate.
Yes, some of them are very well suited to it. For the best gaming performance, look for wired, 2.4GHz or Hall Effect models with faster polling rates and gaming-focused features. If low latency is your main priority, our Max, HE and selected high-polling wired models are the strongest options.
Start by making sure the keyboard is charged, switched to Bluetooth mode and not still paired to another nearby device. Remove any old pairing from your device, then pair again using the method shown in the user guide for your model. If it still does not connect, restart both devices and, if supported, try a factory reset before contacting support.
Please try a different USB port and cable first, then make sure the keyboard is set to the correct connection mode if your model has a mode switch. Avoid hubs if possible during testing. If the keyboard is still not detected, restart the computer, check the user guide for your model and contact support if the issue continues.
Please test the keyboard on another device if you can, and check whether the issue affects the same key every time. If your keyboard is hot-swappable, reseating the switch may help. A factory reset can also rule out a settings issue. If the problem continues, contact support with a video showing the behaviour.
Please first check the brightness and lighting shortcut for your model, as the backlight may simply be turned down or switched off. If the issue continues, try a factory reset and test the keyboard in another mode or on another device. If there is still no change, contact support with your order number and a short video.
The reset method depends on the model. On many Keychron keyboards, holding Fn + J + Z for 4 seconds will perform a factory reset, but you should always check the guide for your exact model before using any reset shortcut.
Please contact support as soon as possible with your order number, a description of the problem, and photos or video showing the fault. We will review the issue and advise the next step. Please keep all original packaging until the case is resolved.
Please contact support with your order number, proof of purchase and clear details of the fault. Photos or video are very helpful. We will assess the issue under UK consumer law and our warranty process, then confirm the most appropriate next step.
Both series focus on custom mechanical keyboards, but the Q Series is the more premium line, with heavier all-metal construction and a more enthusiast-led feel. The V Series is the more value-focused route into customisation, usually with a plastic case while still offering strong features and compatibility.
The K Series is our broader wireless keyboard family, covering a range of layouts and styles. Max models are the newer performance-focused wireless line, typically adding 2.4GHz wireless, stronger polling rates, and more advanced customisation features on supported models. Always compare the exact product page, because features can vary by version.
For office use, it depends on whether you want premium feel, value or a slimmer design. Q Series is excellent if you want a premium build, V Series is a strong value choice, and low-profile options such as K Max or B Pro are often ideal if you want a thinner, more streamlined desk setup.
For gaming, our Max and Hall Effect lines are usually the best place to look because they focus more on faster wireless performance or adjustable actuation. Selected wired high-polling models are also strong gaming options if low latency is the priority.
The Q Series is our premium custom keyboard range. It is aimed at people who want a heavier all-metal build, a more enthusiast-level typing experience, and strong remapping or customisation support on compatible models.
The K Series is our versatile wireless mechanical range, designed to cover a wide spread of layouts and use cases. It is a popular choice if you want a practical everyday mechanical keyboard with Mac and Windows compatibility, and in some families a slimmer low-profile design.
The V Series is our value-focused custom keyboard line. It gives you many of the features people want from a custom mechanical keyboard, while keeping the price below the premium Q Series by using a lighter case design.
The C Series is our simpler, more accessible line for people who want a more straightforward mechanical keyboard option. In the current UK range, the C Pro 8K also adds a strong wired gaming angle with very fast polling.
The Max Series combines wired, Bluetooth and 2.4GHz wireless support on compatible keyboards, and is designed for people who want flexibility without giving up performance. It is one of the strongest places to start if you want one keyboard for work, general use and gaming.
Hall Effect keyboards use magnetic switch technology rather than the usual metal contact mechanism. This allows features such as adjustable actuation and rapid-trigger-style behaviour on supported models. They are especially attractive for gamers and for users who want more control over how a key feels and responds.
Low-profile keyboards are slimmer keyboards with shorter overall height and, in most cases, shorter key travel. They suit people who want a cleaner desk setup, easier portability or a feel that is closer to moving from a laptop to a mechanical keyboard.
Keycap compatibility depends on more than just the brand. You need to check the keyboard layout, row sizes, stabiliser positions, stem type and whether your board is standard or low-profile. Please use the product page to confirm compatibility before ordering.
Only if the keycap set includes the keys for your exact layout. Some sets are ANSI only, some include ISO support, and some include both. Please check the kit contents and layout support on the product page before ordering.
Standard-profile keycaps do not automatically fit low-profile keyboards. Low-profile boards usually need low-profile keycaps made for that system. Please check the product page carefully before ordering.
The profile depends on the exact keycap set. This will normally be listed on the product page or in the specifications, for example OEM, Cherry or another profile. Please check the listing for the exact set you are considering.
PBT keycaps are generally more resistant to shine and wear, and many people prefer their slightly textured feel. ABS keycaps are often smoother and can allow more complex colour and legend styles, but they may show shine sooner with heavy use.
Use a proper keycap puller, and pull each cap straight up rather than twisting it. Be extra careful with larger keys that use stabilisers, such as Space, Enter and Shift. When fitting new caps, line them up carefully and do not force them.
For light cleaning, you can wipe the keycaps with a soft cloth. For a deeper clean, remove them carefully and wash them in mild soapy water, then let them dry fully before refitting them. Never refit damp keycaps.
Please contact support@keychron.uk with your order number and clear photos of the issue, and keep the packaging until the case is resolved.
Switch compatibility depends on whether your keyboard is hot-swappable or soldered, whether it uses standard MX-style, low-profile or magnetic switches, and whether the hot-swap sockets support 3-pin or 5-pin switches. Please check your keyboard and the product page carefully before ordering.
Both use the same switch stem for keycaps, but 5-pin switches have two extra plastic support legs for stability. Many hot-swappable boards accept both, while some are designed more specifically around one format. Always check your keyboard compatibility first.
Please check the product title and specification for the exact switch type. Low-profile and standard switches are not interchangeable in most cases.
For typing, tactile switches are often the most popular choice because they give feedback without being as loud as clicky switches. If you want a smoother and often quieter press, linear switches can also work very well. The best option depends on your typing feel and noise preference.
For gaming, many people prefer linear switches because they feel smooth and consistent. If you want more feedback, tactile switches can still work well. If your keyboard supports Hall Effect technology, adjustable actuation adds even more control for gaming.
Linear switches feel smooth all the way down with no bump. Tactile switches add a noticeable bump as the key actuates, which many typists enjoy. Clicky switches add both a tactile bump and an audible click, so they give the most feedback but are usually the loudest option.
Only remove switches from a compatible hot-swappable keyboard. Power the keyboard off, use a proper switch puller, and pull the switch straight out carefully. When installing a new switch, make sure the pins are straight and aligned correctly before pressing it into place.
Yes, if you want to change switches without soldering. If your keyboard is not hot-swappable, changing switches normally requires soldering work. Always check the product page before buying switches.
First check whether the switch is fully seated and whether any pins are bent. If your keyboard is hot-swappable, removing and reseating the switch may help. If the problem continues, test another compatible switch in the same position or contact support for advice.
Please contact support@keychron.uk with your order number and clear photos of the issue, and keep the packaging until the case is resolved.
Accessory compatibility depends on the exact product, model, size and connection type. Please check the product page carefully and compare it with your keyboard or mouse before ordering.
The best wrist or palm rest is the one that matches the width of your keyboard as closely as possible. In most cases, you should choose by layout size, for example 75%, TKL, 96% or full-size, or follow any model-specific compatibility shown on the product page.
That depends on your exact device and the connection you want to use. Please check the product page or user guide for your model before ordering a replacement cable or dongle, as connectors and receivers can differ between products.
Installation depends on the accessory. Please use the instructions on the product page, in the box or in the relevant user guide for your exact item. If you are unsure before fitting it, contact support first.
Box contents vary by product. Please check the product page for the exact item, as this is where we list what is included.
Some replacement parts and accessories are available separately, but availability varies by model. Please search the site for the part you need or contact support with your exact product details.
Please contact support as soon as possible with your order number and clear photos of the issue. Keep the original packaging and all included parts, as this helps us assess the case quickly.
For gaming, the best mouse depends on your preferred shape, weight and grip style. If you want a lightweight performance-focused option, models such as the M3 or M7 are strong choices. If you want more productivity features as well, the M6 gives you a more ergonomic shape with additional controls.
For office and everyday use, many people prefer a comfortable shape, flexible connectivity and easy switching between tasks. The M6 is a strong choice if you want a more ergonomic design and extra controls. If you prefer a lighter and simpler shape, the M3 or M7 may suit you better.
Our mouse range varies by shape, weight, button layout, polling rate and intended use. For example, the M3 is a lightweight performance mouse, the M6 focuses more on ergonomic comfort and productivity features, and the M7 is an ultra-light option aimed more directly at fast-paced use. The best choice depends on how you work or play.
Yes, for basic mouse use many of our mice work with both Mac and Windows. Advanced software features can vary by model, operating system and connection method, so please check the product page and software guide for the exact mouse you are considering.
Wired gives the most stable connection and is ideal for charging, setup and the lowest latency. Bluetooth is convenient for everyday wireless use and multi-device setups. 2.4GHz is usually the better wireless option for faster response and lower latency, especially for gaming.
On supported models, you can usually adjust DPI using the onboard controls or through the relevant Keychron mouse software. The exact method varies by model, so please check the product page or software guide for your mouse.
Yes, selected models are. If you want a mouse for competitive gaming, look for lightweight models with 2.4GHz or wired support and higher polling rates. Our performance-focused mice are designed with this type of use in mind.
Battery life varies by model, polling rate, connection mode and settings. A mouse used at a high polling rate over 2.4GHz may not last as long as one used over Bluetooth for lighter office work. Please check the exact product page for the best estimate for your chosen model.
Please use the charging cable supplied with your mouse, or another suitable cable if advised for your model. The exact charging port and charging time depend on the mouse, so please check the product page or user guide for the specific details.
Please make sure the mouse is charged, then test a different USB port or move the 2.4GHz receiver closer to the mouse if you are using wireless. Reducing interference from hubs or other wireless devices can also help. If the issue continues, test the mouse on another device and contact support with the details.
Please make sure the mouse is in Bluetooth mode and pairing mode, then remove any old pairing from your device before trying again. Restarting both the mouse and the device can help. If it still will not pair, check the user guide for your model and contact support if needed.
Please try a different cable, USB port or power source first, and check that the charging port is clean and undamaged. If the mouse still does not charge, contact support with your order details and, if possible, a short video showing the issue.
Please contact support as soon as possible with your order number, a description of the issue, and photos or video showing the fault. We will assess it and confirm the next step.
Please contact support with your order number, proof of purchase and clear details of the fault. Photos or video are very helpful and can speed up the assessment.
We will email you tracking details once your order has been dispatched, and the courier will usually send its own delivery updates as well. If you cannot find the email, please check your spam or junk folder first. If you still do not have tracking after dispatch, contact our support team with your order number.
We aim to dispatch 99% of orders the same day when they are placed before 3pm, Monday to Friday. Orders placed after the cut-off, at weekends or on bank holidays are usually dispatched on the next working day. During peak periods or public holidays, dispatch can occasionally take a little longer.
UK delivery is usually 2 to 3 business days after dispatch. Delivery outside the UK can take longer, depending on the destination and the courier service. During busy periods, bank holidays or severe weather, delivery may occasionally take longer than normal.
Yes. Keychron UK orders are fulfilled from the UK, which helps us keep delivery faster and simpler for UK customers.
Yes, we do ship to Europe. Delivery times outside the UK can be longer than standard UK delivery, and availability can vary by destination. If you are ordering from outside the UK, please check the shipping options shown at checkout.
For normal orders, no, you should not pay customs or import charges. The main exception would be a special order that requires a different fulfilment route, and if that ever applies we would make this clear to you at the time.
Tracking can take a short time to update after dispatch, especially while the parcel is moving between courier depots. Please allow a little time for the next scan to appear. If there has been no movement after 2 business days, contact our support team with your order number and tracking details so we can review it.
Please first check any safe place you selected, and ask neighbours or anyone else at the delivery address whether they accepted the parcel. We need to rule these out before we can raise a support request with the courier. We review each case individually. Please note, if you asked the courier to leave the parcel in a safe place and there is proof it was delivered there, responsibility for loss may sit with that delivery instruction.
If you need to change or cancel an order, please contact support as quickly as possible. We can only make changes before the order has been processed and dispatched. Once the parcel has left us, we cannot guarantee changes or cancellation, but we will still help you with the next available options.
Please contact our support team straight away with your order number and the correct address. If your order has not yet been processed, we may be able to update it. If it has already been dispatched, we cannot guarantee a change and you may need to work with the courier to update your address or wait for the parcel to be returned.
Start with how you will use it. Choose your layout first, for example compact, 75%, TKL, 96% or full-size, then decide whether you want a low-profile or standard keyboard. After that, think about your preferred connection type, your switch feel, whether you want hot-swappable customisation, and whether premium metal construction or a lighter value-focused build suits you better.
Think about how you work or play first. Choose the shape and size that suits your grip, then decide how much emphasis you want on lightweight gaming performance, ergonomic office comfort, multi-device flexibility, buttons, polling rate and software customisation. If you want the fastest response, look for wired or 2.4GHz options with higher polling rates.
Many of our keyboards and mice are designed to work with both Mac and Windows. Keyboards are one of our strongest examples, with Mac-friendly layouts and Windows support across much of the range. Because software features can vary by product, always check the specific product page for the exact compatibility details.
Wired gives the most stable connection and the lowest latency, which is ideal for charging, setup and high-performance use. Bluetooth is best for cable-free convenience and multi-device switching. 2.4GHz wireless is usually the best option if you want wireless use with lower latency than Bluetooth, especially for gaming or fast-paced work.
Low-profile products are thinner and sit lower on your desk, which many people prefer for portability, a slimmer look and shorter key travel. Standard profile products are taller and give a more traditional mechanical feel, with broader switch and keycap customisation options in most cases.
You can find setup help in our product pages, user manuals and official support resources. For compatible keyboards, remapping and advanced settings may be handled through VIA, QMK resources or Keychron Launcher. Firmware files, user manuals and additional guides are also available through Keychron support pages. Always use the guide that matches your exact model.
If you are returning an item because you changed your mind, return postage is usually your responsibility. If the item is faulty, damaged, incorrect or not as described, we will assess the case and advise the appropriate return process, however this is normally covered by us.
Yes, in many cases we can help with an exchange, but the best route depends on the item and the reason for the request. Please contact support first so we can review availability and advise the most suitable next step. In some cases, a return and a new order may be quicker.
Please contact support as soon as possible with your order number and clear photos of the item you received, including any labels or packaging if relevant. We will review the case and advise the next steps — return shipping in this case is covered by us. Please keep all packaging until the issue has been resolved.
Please contact support as soon as possible with your order number and clear photos of the product and the packaging. Keeping the original packaging helps us review courier-related damage properly. Once we have assessed the issue, we will advise the next steps — return shipping in this case is covered by us.
Yes — opened items can still be returned. If it's only been handled as reasonably necessary to check it, similar to how you would in a shop, you'll receive a full refund. If it's been used, damaged, is missing accessories, or shows handling beyond what's reasonably needed for inspection, we may reduce your refund to reflect the loss in value. Please return the full product, packaging and any accessories where possible — we'll assess the condition once we receive it.
Please contact our customer support team with your order number, the item you want to return, and the reason for the return. We will review your request and explain the next steps. Please do not send items back without authorisation, as this can delay the return being matched to your order.
If you bought online and simply changed your mind, you normally have 14 days from the day after delivery to tell us you want to cancel, then a further 14 days to send the item back. Unopened items returned complete are the clearest change-of-mind returns. Opened items are not ruled out automatically, but they are reviewed more carefully and should be returned with the full product, packaging and accessories for inspection. If the item is faulty, wrong, not as described or damaged in transit, your statutory rights under UK consumer law still apply.
For a standard online change-of-mind return, you normally have 14 days from the day after you receive (Delivery completed to address or deisngated safes space)the item to tell us you want to return it. Once you have told us, you normally have another 14 days to send it back. If the item is faulty or not as described, your statutory rights under UK consumer law still apply and the timing will depend on the issue.
Once your return has been received and approved, we will process your refund as quickly as possible. For eligible cancelled online orders, UK rules generally require the refund to be made within 14 days of us receiving the goods back, Your bank or card provider can take a little longer to show the refund.
If you are returning an item because you changed your mind, return postage is usually your responsibility. If the item is faulty, damaged, incorrect or not as described, we will assess the case and advise the appropriate return process.
Yes, in many cases we can help with an exchange, but the best route depends on the item and the reason for the request. Please contact support first so we can review availability and advise the most suitable next step. In some cases, a return and a new order may be quicker.
Please contact support as soon as possible with your order number and clear photos of the item you received, including any labels or packaging if relevant. We will review the case and advise the next steps. Please keep all packaging until the issue has been resolved.
Please contact support as soon as possible with your order number and clear photos of the product and the packaging. Keeping the original packaging helps us review courier-related damage properly. Once we have assessed the issue, we will advise the next steps.
Possibly. We do accept some opened returns, but they go through a more detailed review and inspection process. For the best chance of acceptance, please return the full product, packaging and any accessories in the best possible condition. We will confirm the outcome once the return has been checked.
For eligible returns, the normal outcome is a refund back to your original payment method. In some cases, we may agree another resolution with you, such as an exchange. We will always explain the option being offered before anything is finalised.
Our warranty covers eligible manufacturing faults and hardware issues that occur during normal use within the stated warranty period. It is in addition to your statutory rights under UK consumer law. Warranty claims are reviewed by our support team on a case-by-case basis, and the outcome may include troubleshooting, repair, replacement or another appropriate resolution depending on the issue.
The warranty does not cover accidental or intentional damage, misuse, liquid damage, cosmetic wear, improper modification, unauthorised repair, damage caused by incorrect installation or use outside normal conditions. If you are unsure, contact support and we will review your case.
Please contact our support team with your order number, proof of purchase and clear details of the fault. Photos or a short video are very helpful and can speed things up. We will review the issue, may ask a few troubleshooting questions, and then confirm the next step under UK consumer law and our own policy.
Please include your order number or proof of purchase, a clear description of the problem, and photos or video showing the fault where possible. Depending on the issue, we may also ask for a picture of the label, serial number or packaging. The clearer the evidence, the faster we can assess the claim.
Yes. The right solution depends on the nature of the fault, when it occurred and the result of our assessment. Depending on the case, we may offer troubleshooting, repair, replacement, partial refund or full refund, in line with UK consumer law and our own warranty process.
Warranty claims are handled case by case, so timings can vary depending on the fault, the evidence provided, troubleshooting steps, and stock availability if a replacement is needed. We aim to keep you updated throughout the process and resolve as quick as possible to ensure your journey with us is smooth.
