These Terms of Service govern your use of this website and any purchases you make through it.
By accessing this website or placing an order, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Returns Policy, Warranty Policy, and any other policies referred to on this website.
If you do not agree to these Terms of Service, you must not use this website or place an order through it.
1. Who We Are
This website is operated by Compare Technology Ltd, Suite 109 Smartbase Target Road, Aviation Business Park, Christchurch, England, BH23 6NW, on behalf of Keychron UK.
References to “Keychron UK”, “we”, “us” and “our” in these Terms refer to the website operator, the relevant Keychron selling entity, and their authorised representatives, unless stated otherwise.
UK ecommerce operations, customer support, shipping coordination, returns, and warranty administration are managed by Compare Technology Ltd on behalf of Keychron.
If you need to contact us, please email support@keychron.uk.
2. Eligibility to Use This Website
You must be at least 18 years old to place an order on this website.
If you are under 18, you may only use this website or place an order with the involvement and permission of a parent or legal guardian.
You agree that any information you provide to us is accurate, complete, and up to date.
3. Your Account
If you create an account with us, you are responsible for keeping your login details secure and for all activity carried out under your account.
You must notify us promptly if you believe your account has been accessed without permission.
We reserve the right to suspend, restrict, or close accounts, or to cancel orders, where we reasonably suspect fraud, abuse, misuse of promotions, resale activity contrary to these Terms, unauthorised automation, bots, scraping, chargeback abuse, or any unlawful activity.
4. Use of the Website
You agree not to use this website:
- for any unlawful purpose
- to interfere with the operation or security of the website
- to introduce viruses, malware, or other harmful material
- to scrape, crawl, harvest, or extract data from the website without our written permission
- to reproduce, copy, exploit, or commercially use any content on the website except as allowed by law or with our written permission
- to attempt to gain unauthorised access to our systems, accounts, or infrastructure
- to use any automated means to place orders, create accounts, or exploit promotions
We may suspend or restrict access to the website at any time if we reasonably believe these Terms have been breached.
5. Product Information and Website Content
We aim to ensure that product descriptions, images, specifications, compatibility information, pricing, and other website content are accurate and up to date.
However:
- product images may be illustrative only
- in some cases, we may use renders, mock-ups, or AI-generated imagery to help illustrate a product, finish, layout, or use case
- colours and finishes may appear differently depending on your screen or device settings
- packaging, bundled accessories, documentation, and minor specifications may change from time to time without materially reducing the product
- compatibility information should be reviewed carefully before purchase, especially for layouts, switches, keycaps, accessories, and regional variants
If a product description, image, or specification contains an obvious error, we reserve the right to correct it.
6. Availability of Products
All products are subject to availability.
We may limit quantities, discontinue products, or withdraw products from sale at any time.
Adding an item to your basket does not reserve it.
We reserve the right to refuse or cancel any order where stock is unavailable, a product listing contains an obvious error, or we reasonably suspect fraud, abuse, or misuse.
7. Orders and Contract Formation
When you place an order through this website, you are making an offer to purchase the goods in your basket.
After you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not mean your order has been accepted.
A contract is formed only when we dispatch your order and send you a dispatch confirmation.
If we are unable to accept your order, we will let you know and refund any payment taken.
We may refuse or cancel an order before dispatch for reasons including, but not limited to:
- the product is unavailable
- there is an obvious pricing or listing error
- payment cannot be authorised
- we reasonably suspect fraud or misuse
- delivery to the address provided is not possible
- the order appears to be for unauthorised resale or commercial redistribution
8. Prices, VAT, and Payment
Prices on this website are shown in GBP.
For UK orders, prices are inclusive of VAT where applicable.
For international orders, including EU and US orders, pricing, tax treatment, duties, and import charges may vary depending on destination, local rules, and checkout settings. Delivery availability outside the UK is subject to our Shipping Policy and the options shown at checkout.
You are responsible for reviewing the final order summary at checkout before completing your purchase.
We take reasonable care to ensure prices are accurate. However, if an obvious pricing error occurs, we are not obliged to supply the goods at the incorrect price. If this happens, we may cancel the order before dispatch and refund any payment made.
We accept the payment methods shown at checkout. Payment must be successfully authorised before your order can be processed.
9. Discounts, Promotions, and Promotional Codes
From time to time, we may offer discounts, promotions, or promotional codes.
Unless stated otherwise:
- only one promotional code may be used per order
- promotional codes cannot be combined with other offers
- promotional codes cannot be exchanged for cash
- promotions may be limited by time, stock, product range, or customer eligibility
- we may withdraw, refuse, or cancel a discount or promotion where we reasonably believe it has been used incorrectly, fraudulently, abusively, or contrary to these Terms
Where a promotion has specific terms, those additional terms will apply alongside these Terms of Service.
10. Delivery
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Shipping availability, delivery options, dispatch times, and destination coverage are set out in our Shipping Policy and at checkout.
Risk in the goods passes to you when the goods are delivered to the delivery address you provided, including any safe place or delivery instruction you selected or authorised.
Ownership of the goods passes to you once we have received payment in full.
11. Cancellation, Returns, and Change of Mind
If you are a consumer, your statutory cancellation rights are not affected by these Terms.
For most online purchases, UK consumers have the right to cancel within 14 days of receiving the goods, and then another 14 days to return them, subject to applicable exclusions and deductions allowed by law.
Our Returns Policy explains how to start a return, what conditions apply, and when return costs may or may not be covered.
If you are returning a product because you have changed your mind, you must follow our Returns Policy and any instructions we give you.
Nothing in these Terms limits your legal rights if goods are faulty, not as described, or not fit for purpose.
12. Faulty Goods and Warranty
If your goods are faulty, damaged, not as described, or not fit for purpose, your statutory rights remain unaffected.
Our Warranty Policy sets out our commercial warranty process and any additional coverage we provide. This is in addition to, and not instead of, your statutory rights.
Where we reasonably ask for supporting evidence, such as photos, videos, or troubleshooting information, you agree to provide this within reason so we can assess the issue properly.
If you return a product for inspection and the issue is confirmed as a valid fault or covered claim, we will deal with the matter in line with your legal rights and our published policies.
If inspection shows that the reported issue is not due to a fault, but instead relates to setup, compatibility, software, firmware, accidental damage, misuse, or user error, we may decline the claim in accordance with our policies.
13. International Orders
We may make products available to customers outside the UK, including in parts of Europe, the United States, and other selected regions.
International delivery availability is subject to our Shipping Policy, operational coverage, legal restrictions, and the options shown at checkout.
You are responsible for ensuring that products ordered are lawful to import into your destination country and that any local legal requirements are met.
Nothing in these Terms removes any mandatory consumer protections that apply in your country of residence where such protections cannot legally be excluded.
14. Intellectual Property
All intellectual property rights in this website, including text, graphics, logos, images, videos, designs, layout, software, and content, are owned by or licensed to us or our licensors.
You may use this website for your own personal, non-commercial use only.
You must not reproduce, distribute, modify, republish, transmit, exploit, or create derivative works from any content on this website without our prior written consent, except where permitted by law.
15. Third-Party Services and Links
This website may include links to third-party websites, services, software, or content.
We do not control those third-party services and are not responsible for their content, availability, security, or policies.
Your use of any third-party service is at your own risk and may be subject to separate terms.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any consumer rights that cannot legally be excluded or restricted.
Subject to that, we are not liable for:
- losses that were not foreseeable at the time the contract was formed
- indirect or consequential loss
- business losses suffered by consumers, including loss of profit, loss of revenue, loss of opportunity, or loss of goodwill
- delays or failures caused by events outside our reasonable control
If you are purchasing as a consumer, these Terms do not affect any rights you have under applicable consumer law.
17. Force Majeure
We are not responsible for any failure or delay in performing our obligations where that failure or delay is caused by an event outside our reasonable control.
This includes, but is not limited to, courier disruption, customs delays, severe weather, natural disasters, fire, flood, cyber incidents, telecoms failures, strikes, labour shortages, war, civil unrest, government action, supply chain disruption, or interruption to payment systems or third-party service providers.
Where possible, we will take reasonable steps to reduce the effect of such events.
18. Privacy and Data Protection
Your personal information will be handled in accordance with our Privacy Policy.
By using this website and placing an order, you acknowledge that we may process your personal information for purposes including account management, payment processing, order fulfilment, fraud prevention, customer service, warranty handling, and legal compliance.
19. Complaints and Contact
If you have a complaint, question, or need support, please contact us at support@keychron.uk.
You can also write to:
Compare Technology Ltd
Suite 109 Smartbase Target Road
Aviation Business Park
Christchurch
England
BH23 6NW
We aim to resolve complaints fairly and as quickly as possible.
20. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version published on this website will apply to your use of the website and to any orders placed after the updated version takes effect.
Please check this page regularly to ensure you understand the Terms that apply at the time you use the website.
21. Governing Law and Jurisdiction
These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by the laws of England and Wales.
If you are a consumer, you may also benefit from any mandatory provisions of the law of your country of residence.
The courts of England and Wales will have jurisdiction, although this does not prevent consumers from bringing proceedings in their home jurisdiction where applicable law allows this.