You have the right to cancel your order and return most items — 14 days from the day after you receive it to tell us, even if you've simply changed your mind — see "Change of mind returns" below for how this works. Separately, if there's a quality or fault issue with your product, see "Faulty or incorrect items" below.
If your item is faulty, damaged, arrived as the wrong item, or isn't as described, please email support@keychron.uk. We'll assess the issue and advise next steps — this may include a replacement or a return for refund, in line with our warranty policy. Keychron UK covers the reasonable cost of return shipping in these cases. Once your return is confirmed, we'll provide our UK return address. This does not affect your statutory rights under the Consumer Rights Act 2015.
Don’t like the product and want to return it.
If you'd simply like to return an item you no longer want, you have 14 days from the day after you receive it to let us know, and a further 14 days to send it back to us once you've told us. To start a return, please request it through your account or email support@keychron.uk — we'll send you our UK return address and instructions. Please raise your return with us before posting the item back, so we can process it without delay. Return postage is your responsibility for change-of-mind returns; we don't offer a prepaid return label as standard for this type of return. We'll refund the price you paid for the item plus the standard delivery fee you paid at checkout. If you chose an upgraded delivery option, only the standard delivery amount is refunded.
Item condition
We inspect all returned items on arrival. If the item has only been handled as reasonably necessary to check it — similar to how you would in a shop — you'll receive a full refund. If it's been used, damaged, is missing accessories, or shows handling beyond what's reasonably needed for inspection, we may reduce your refund to reflect the loss in value.
Received wrong layout/version
If the layout or version you received isn't what you ordered, please email us a photo of the item and your tracking number as soon as possible. This is treated as an incorrect item under "Faulty or incorrect items" above, and Keychron UK covers the reasonable cost of returning it.
Order cancellations
If you'd like to cancel before your order has shipped, contact us as soon as possible and we'll cancel it free of charge. If it's already been dispatched, you can still cancel — this will be treated as a change-of-mind return under the policy above, so the standard return process and costs apply.
Refunds (if applicable)
Once we receive your return — or you provide evidence that you've sent it back, if earlier — we'll review it within 1–2 business days. If approved, we'll process your refund within 2–3 business days to your original payment method. Your bank or payment provider may take longer to actually show the funds — please allow up to 7–14 days in total. We do not charge a restocking fee.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at support@keychron.uk.
Exceptions
Some items may be excluded from returns where permitted under UK law (for example, custom-made or personalised products). We don't currently offer any such products, but this exception may apply if we do in future.
