Effective Date: 1st Jan, 2026
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Introduction
Welcome to Keychron (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with our services, or purchase our products. We are committed to transparency and compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).
By accessing or using our services, you agree to the practices described in this policy.
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Data Controller and Contact Information
Data Controller:
KEYCHRON（HK）INNOVATION LIMITED
19H MAXGRAND PLAZA NO 3 TAI YAU ST SAN PO KONG KLN HONG KONG
Contact Email: privacy@keychron.com
Data Protection Officer (if applicable): Cass Zheng
Users with privacy questions or requests (e.g., access, deletion) may contact us at the email above.
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Information We Collect
We collect personal information directly from you or automatically when you interact with our website and services. This may include:
a. Personal Identifiers: Name, email address, phone number
b. Account and Transaction Data: Order history, shipping address
c. Technical Data: IP address, device/browser information
d. Usage Data: Pages visited, interaction with site features
e. Marketing Preferences: Email subscription preferences
We collect only what’s necessary for the purposes described below.
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How We Use Your Data
We may use your personal information for the following purposes:
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To process and fulfill orders
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To communicate order status, support requests, and updates
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To personalize user experience and improve website performance
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To send marketing communications (with consent where required)
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To comply with legal obligations and protect our rights
We do not sell your personal information. Where required by law, you may opt out of data sales or sharing.
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Legal Bases for Processing (GDPR)
For users in the European Union (EU/EEA), we process personal data on the following lawful bases:
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Contractual necessity: fulfilling orders and customer support
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Consent: for marketing communications
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Legitimate interests: fraud prevention and analytics
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Legal compliance: compliance with applicable laws
You may withdraw consent at any time where processing is based on consent.
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Your Rights Under GDPR (EU Users)
If you are in the EU/EEA, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of personal data
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Restrict or object to processing
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Data portability
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Withdraw consent at any time
To exercise these rights, please contact privacy@keychron.com. You also have the right to lodge a complaint with a supervisory data protection authority.
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California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have rights under the CCPA/CPRA, including:
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Right to know: categories of personal information collected and how used
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Right to delete: request deletion of your data
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Right to opt-out: opt out of sale or sharing of personal information
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Non-discrimination: exercise of privacy rights without penalty
To submit a request, contact privacy@keychron.com with “CCPA Request” in the subject.
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Cookies and Tracking Technologies
We use cookies and similar technologies to enhance the website experience, analytics, and marketing. You can manage cookie preferences through your browser or our cookie consent tool (if available on the site).
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Third-Party Sharing & International Transfers
We may share personal information with trusted third-party service providers (e.g., payment processors, fulfillment partners). When transferring personal data outside the EU/EEA, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) where required by law.
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Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
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Security
We apply reasonable technical, administrative, and organizational safeguards to protect personal data against unauthorized access, loss, or misuse.
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Updates to This Policy
We may update this Privacy Policy to reflect changes in legal requirements or our data practices. The latest version will be posted on this page with an updated “Effective Date”.
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Contact Us
For any questions or to exercise your privacy rights, please contact:
📧 Email: privacy@keychron.com
📍 Address: 19H MAXGRAND PLAZA NO 3 TAI YAU ST SAN PO KONG KLN HONG KONG